Get Free Shipping for orders over $200 - SHOP NOW!
Get Free Shipping for orders over $200 - SHOP NOW
Your questions answered
Common questions
1. What sizes do you offer?
We offer a range of sizes to fit newborns to toddlers. Our sizes typically range from newborn (0-3 months) to toddler (2T-4T). Please refer to our size chart for more detailed measurements.
2. What materials are your clothing made of?
Our clothing is made from high-quality, soft materials that are gentle on your baby’s delicate skin. Common materials used include cotton, organic cotton, and bamboo blends.
3. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. This email will provide you with the necessary details to track the status of your delivery.
4. How can I contact customer support?
If you have any questions, concerns, or feedback, our customer support team is here to help. You can reach us via email at admin@tinytotsclothing.com or by phone at +1 (305) 321-5430
Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM EST
5. Can I cancel or modify my order after it has been placed?
We strive to process orders as quickly as possible to ensure prompt delivery. If you need to cancel or modify your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but we cannot guarantee changes once an order has been processed.
6. What is your return policy?
We operate under a strict no return, no exchange policy. Due to the nature of our products and hygiene considerations, we do not accept returns or exchanges unless the item is damaged or defective upon arrival. If you receive a damaged or defective item, please contact our customer support team within 24-48 hours of receiving your order at admin@tinytotsclothing.com or by phone at +1 (305) 321-5430. Please provide detailed information and include clear photos showing the damage or defect. Our team will work with you to resolve the issue promptly. Please note that all sales are final, and we do not accept returns or exchanges for any other reason, including change of mind or incorrect size or color ordered.
7. Can I sign up for your newsletter to receive updates and promotions?
Yes, you can sign up for our newsletter to stay updated on the latest arrivals, promotions, and exclusive offers. Simply enter your email address in the newsletter sign-up form located on our website’s homepage or checkout page. You can unsubscribe from our newsletter at any time by clicking the “unsubscribe” link in the email.
8. Can I place a bulk order for a special event or occasion?
Yes, we offer bulk ordering options for special events, such as baby showers, birthdays, or corporate events. Please contact our customer support team at admin@tinytotsclothing.com or by phone at +1 (305) 321-5430 to inquire about bulk ordering options, pricing, and customization.
9. Do you offer free shipping?
Yes, we offer free standard shipping on orders totaling $200 or more (excluding taxes and any applicable discounts).
10. How long will it take to receive my order?
The delivery time for your order depends on your location and the shipping method selected at checkout. We strive to process orders promptly, and most orders are shipped within [number of days] business days.